Digital Services Agreement

1. Services Provided

Digital services include, but are not limited to:

• SaaS platforms and web applications
• APIs and integration services
• Cloud-hosted infrastructure and databases
• Automation and workflow tools
• Streaming and media delivery networks
• Analytics and reporting dashboards
• Customer support platforms

2. Service Availability & Uptime

3. Usage Limits & Fair Use Policy

• Rate Limiting: API calls are subject to rate limits (specified per plan). Exceeding limits may result in throttling or temporary service suspension
• Storage Limits: Each plan includes defined storage allocations. Exceeding allocated storage may result in service restrictions
• Bandwidth: Bandwidth is metered; excessive bandwidth usage may incur overage charges or service suspension
• Concurrent Users: Simultaneous user limits apply per plan; exceeding may result in session limitations
• Resource Abuse: Monecuer Inc. reserves right to suspend services for resource-intensive abuse that impacts infrastructure or other users

4. Data Backup & Recovery

• Automatic Backups: Monecuer Inc. maintains automated backups of customer data with hourly snapshots and daily archives
• Backup Retention: Backups retained for 30 days; longer retention available as add-on service
• Disaster Recovery: Recovery time objective (RTO): 1 hour; Recovery point objective (RPO): 15 minutes
• User Responsibility: Customer is responsible for maintaining independent backups for critical data
• Recovery Requests: Data recovery requests may incur professional services fees

5. Security & Access Control

• Authentication: All access requires username/password or OAuth; MFA strongly recommended
• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Logs: All access logged and monitored for suspicious activity
• API Keys: Customer responsible for protecting API keys; compromised keys should be rotated immediately
• Role-Based Access: Implement principle of least privilege; customers must define appropriate roles and permissions

6. API & Integration Terms

• API Versioning: APIs subject to versioning; deprecated versions will receive 12-month notice before retirement
• Rate Limits: All APIs subject to rate limiting per plan tier
• Changes & Breaks: Non-breaking changes deployed anytime; breaking changes require 30-day notice
• Uptime: APIs subject to same uptime SLA as core platform (99.0% or 99.9% depending on plan)
• Webhooks: Webhook deliveries subject to retry policy (exponential backoff up to 24 hours)

7. Payment & Billing

• Billing Cycle: Monthly or annual billing depending on plan; invoices issued on the same day each month
• Payment Methods: Credit cards, wire transfers, and purchase orders accepted
• Overage Charges: Usage beyond plan limits is charged at rate specified in plan documentation
• Late Payments: Late payments incur 1.5% monthly interest and may result in service suspension after 15 days
• Taxes: Prices exclude applicable sales tax, VAT, or other taxes; customer responsible for tax payment

8. Support & Maintenance

9. Termination & Data Export

• Termination: Either party may terminate with 30 days written notice (unless otherwise specified in contract)
• Data Export: Upon termination, customer has 30 days to export data; thereafter data may be deleted
• Export Format: Data exported in industry-standard formats (CSV, JSON, XML where applicable)
• Suspension: Monecuer Inc. may suspend services immediately for violations of this agreement or acceptable use policy

10. Compliance & Regulations

• GDPR: Services compliant with GDPR requirements for EU customers
• CCPA: Services respect CCPA rights for California residents
• SOC 2: Monecuer Inc. maintains SOC 2 Type II certification
• HIPAA: HIPAA compliance available as add-on for healthcare customers
• PCI-DSS: Payment processing compliant with PCI-DSS standards

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MONECUER INC. WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, REVENUE, OR PROFITS. TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT PAID BY CUSTOMER IN THE 3 MONTHS PRECEDING THE CLAIM.

12. Changes & Updates

Monecuer Inc. reserves right to update services, features, and this agreement. Material changes will be communicated 30 days in advance. Continued use after changes indicates acceptance.

13. Contact & Support

support@monecuer.com
billing@monecuer.com