Privacy Policy

This Privacy Policy explains how Monecuer Inc. (“Monecuer”, “we”, “our”, or “us”) collects, uses, shares, and protects your information when you use our websites, apps, and digital services. By using our products, you agree to the terms described below.

1. Information We Collect

We collect information to deliver and improve our services. The information we collect depends on how you interact with us, the products you use, and the choices you make, including your privacy settings. Information we may collect includes:

Personal Information: such as your name, email address, phone number, and billing details when you sign up or purchase a service.
Account Data: login credentials, security preferences, and authentication tokens.
Usage Data: information about how you use our websites, applications, and digital tools.
Device Data: IP address, browser type, operating system, and device identifiers.
Communications: messages you send to us via chat, email, or forms for support or inquiries.

2. How We Use Your Information

We use the collected data responsibly and only for legitimate business purposes, such as:

Providing, maintaining, and improving our products and services.
Personalizing user experiences and recommending relevant solutions.
Communicating updates, technical notices, and security alerts.
Processing transactions, invoices, and payment confirmations.
Detecting, preventing, and addressing security or fraud concerns.
Complying with applicable laws, legal requests, and government regulations.

3. Data Storage & Security

Monecuer employs industry-standard encryption, cloud storage, and security practices to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we continuously strengthen our systems, no digital platform can guarantee absolute security. You are encouraged to use strong passwords and keep your login credentials confidential.

4. Data Retention

We retain personal information only as long as it is necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

5. Sharing & Disclosure

We do not sell or rent your personal information. However, we may share limited data in the following cases:

With trusted service providers who process data on our behalf (e.g., hosting, analytics, payment processing).
When required by law or to respond to valid legal processes.
To protect our users, prevent fraud, or ensure the safety of our services.
During mergers, acquisitions, or company restructuring — users will be notified in advance.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website performance, analyze traffic, and remember user preferences. You can control or disable cookies through your browser settings; however, some site features may not function properly without them.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access the data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (“Right to be Forgotten”).
Withdraw consent where processing is based on consent.
Object to certain types of processing or request data portability.

To exercise any of these rights, please contact us using the details provided below.

8. International Data Transfers

Monecuer operates globally. Your information may be processed in countries outside your own. When transferring data internationally, we ensure appropriate safeguards (such as encryption and standard contractual clauses) are in place to protect your information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately for deletion.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our practices. The “Last Updated” date at the bottom of this page indicates the latest revision. Continued use of our services signifies your acceptance of any changes.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact us:

Monecuer Inc.
Harare, Zimbabwe
Email: monecuerinc@gmail.com
WhatsApp: +263 782 286 544